Short Answer 
The first choice is dismissed for lacking humor and a defensive tone, while the third option is considered less viable due to its strong emotional tone. Ultimately, the second answer is deemed the best option for its explanation and soothing tone, unlike the fourth choice which does not maintain a neutral tone.
Step 1: Analyze the First Choice
Begin by examining the first choice, which lacks both humor and a defensive tone. These two elements are often essential for identifying the underlying emotions or intent in a passage. Understanding the absence of these tones helps to eliminate this option from consideration.
Step 2: Evaluate the Third Option
Next, turn your attention to the third answer. It is crucial to recognize that it exhibits a strong emotional tone. This can indicate that the passage is inappropriate for the context we’re analyzing, making it a less viable choice for the correct answer.
Step 3: Confirm the Best Answer
Finally, assess the fourth option. Here, it’s important to note that it does not maintain a neutral tone akin to a traditional news report. This evaluation leads to the conclusion that the second answer, characterized by an explanation and soothing tone, is indeed the most suitable option given the context.